Conclusion: They will make you suffer with their infinite small print rules, made for their benefit and to squeeze more dollars out of your pocket, just give them a chance and they will pop them out for you, or they will change the rules once the game has started.
They seem a decent high quality web hosting provider, and in general they deliver. If you have a simple website, don’t store a lot of emails or you have them somewhere else, you will be fine. But keep reading, the story doesn’t end there. I’ve been using them for years now and it’s been harassment, rule changing on their benefit, and charging a thousand extras in order to “fix” the problems they make for you.
+ They had an unlimited plan and then they told me I cannot have any type of backup on that account, not even from the website hosted there. They made me delete emails because my mailboxes were “too big”, that I could only have email from the past year, not older. Eventually they disappeared that plan.
+ They will go to your cpanel account, change settings and delete things they don’t favor. They did this with several accounts of mine that had some forwarder emails. They claimed some forwarders were forwarding a lot of spam and was harmful for them, so instead of informing us, dealing with this, they just deleted them from the account, affecting email service in a big way. What a nerve!
+ When a third party attacks your website and you have some malicious code, they will just suspend your full account, remove access to you to YOUR account, telling you to give them an IP to whitelist you so you can get in and check it out.
+ Apparently their plans that promise disk space, is not real disk space but “allocated disk space” it means that if an account has a limit of 10GB for example, even if you really just store 1MB on that account, they will count 10GB as disk space, so you cannot allocate more disk space to another account!
+ They made me turn regular hosting accounts into dedicated servers, because they were using too much of their valuable resources, sending too much email, reaching limits often, or growing in space. They just want customers that send little email, have small websites without traffic, and cause no “problems” for them, not for serious companies with serious business.